At the 2019 National Conference, Caravan Industry Association of Australia presented Mandalay with a new people’s choice award that recognises businesses for their outstanding efforts.
This new award is in recognition of strong customer loyalty, business performance and organisational discipline that deliveries experiences and propositions that are worthy of recommendation.
Maintaining outstanding online reputation is testament to those caravan park operators that deliver great visitor experiences, exceptional customer service and constantly exceeding their guest’s expectations. Through their partnership with ReviewPro, this award is 100% based on the online reviews and customer feedback of all our accredited caravan parks.
Owner Rhys Johnson said that their award-winning formula was to treat both staff and guests as part of the family.
"We consider ourselves incredibly privileged to be able to share our spectacular backyard with our guests," he said.
"We treat our staff as a family, and in turn they show that same level of warmth and hospitality to our guests. It's the personal experience that people remember when they come to stay with us.
"My grandfather started this park nearly 60 years ago, and it is an incredibly proud moment to receive this acknowledgement."
Head of Top Parks David Smith said that Mandalay was an exceptional park in the Top Parks network.
"It is fantastic to see our licensed parks leading the way in the eyes of the customer," he said.
"Mandalay is a leader in the sector. Just a stone's throw from the beach, its five-star resort facilities were there to be enjoyed by everyone from campers in the powered sites to those staying in the plush three-bedroom cabins."
