COVID19 Policy

From Monday 18th May the following COVID19 Policy applies:

• Do not visit if you or any of your party are unwell. Similarly, if you or any member of your party becomes unwell while staying or up to 2 weeks after departure at Mandalay Holiday Resort, you must advise Reception immediately.
• Mandalay Holiday Resort recommends all guest to have downloaded and activated the COVID Safe App.
•  Registration of ALL Guests: Guests must complete and sign a Registration Form detailing the names and contact details of each adult and child in the booking party. Registration forms will be logged for potential contact tracing if required.
• No group bookings permitted. (Sites cannot be grouped together)
• Site request will not be available, however we will take into consideration a request for a certain area of the park
• Maximum of 20 People in any gathering: This remains state law and will be monitored by staff but we expect responsible behaviour. Any patrons found to be disobeying this will be asked to leave.
• Social distancing is the responsibility of every patron. Anybody found to be disregarding social distancing measures will be asked to leave.
• No Visitors. Do not invite or entertain visitors from the outside community into the park.
• Children must be supervised at all times, while exercising and playing around the park (includes bike riding and scootering), within your camp-site, caravan or cabin ensuring compliance with group gathering guidelines as outlined above.
• Guest must abide by safe practice and the required hygiene rules. Especially when using any communal facilities including laundry, ablutions and communal BBQs.
  o    Regularly wash your hands with warm water and soap for at least 20 seconds.
  o    Do not shake hands or touch anyone and to keep a 1.5 metre distance from others.
  o    Wipe over all contact surfaces using cloths and disinfectant provided
  o    Use all hand-sanitizing stations provided
• Pools will be open with social distancing restrictions. Please abide by signage and register at the entrance of pool area before entering. 
• Waterslide, playgrounds, jumping pillow and games room will remain closed until further notice.
• Please abide by all signage regarding maximum number of occupants in common areas, including ablutions – as these may be less than 10 due to the government mandated 1 person per 4 square meter rule.
• Please wait outside Reception limiting only 2 people at a time into the office.
• Wristbands are to be worn by all Mandalay Guest’s(adults and children) throughout the duration of your stay.

This Policy is current as of the 21st May 2020 and will be amended when Federal, State and Local Government rescritions are updated.  

Booking Policy
All reservations made from 20 April 2020 are subject to the corresponding cancellation policy under which your reservation was made. 
If you are required to cancel your reservation due to Government mandated travel restrictions, you will be issued a credit voucher for use at Mandalay Holiday Resort within 12 months from the date of issue.