Busselton, Western Australia

Booking Policy

  • Security deposits are required on all bookings.
  • For peak periods a non-refundable booking fee is required (at time of booking), which is credited towards your total tariff on arrival.
  • A booking cannot be confirmed until a deposit is received and receipted. Once a booking is confirmed a contract exists with Mandalay Holiday Resort and Tourist Park and you accept the terms and conditions of this booking.

TRAVEL INSURANCE
We strongly advise travel insurance
 for all your holiday bookings to meet your personal requirements in respect to personal injury, illness, employment changes or weather conditions.

MANDALAY WEBSITE CANCELLATION POLICY
Full Payment is required on all online bookings. A 1% credit card surcharge will apply.

STANDARD TARIFF - PEAK SEASON CANCELLATION (December/January School Holidays)  
•If more than 60 days notice is given for a reservation cancellation, guests will be refunded their payment less an $AUD100.00 cancellation fee for each reservation.
•If a reservation is cancelled or altered within 14-60 days of arrival, a refund of 50% of the payment will be refunded to the credit card provided at the time of booking.
•If less than 14 days notice is given for a cancellation or alteration, no refunds or credit will be given.

STANDARD TARIFF - CANCELLATIONS
•If more than 28 days notice is given for a reservation cancellation, guests will be refunded their payment less an $AUD50.00 cancellation fee for each reservation.
•If a reservation is cancelled or altered within 14-28 days of arrival, a refund of 50% of the payment will be refunded to the credit card provided at the time of booking.
•If less than 14 days notice is given for a cancellation or alteration, no refunds or credit will be given.

 

STANDARD TARIFF - PEAK SEASON CANCELLATIONS
Booking Alterations or Cancellations in Peak Season (December/January School Holidays)
•Up to 60 days prior to your arrival – $100.00 non-refundable booking fee is forfeited.
•Within 60 days of your arrival the deposit & non-refundable booking fee is forfeited in full.
•14 days before your arrival your full payment is forfeited.

STANDARD TARIFF – SCHOOL HOLIDAY SEASON CANCELLATIONS
Booking Alterations or Cancellations in School Holiday Seasons (April/July & September/October Holidays)
• Up to 28 days prior to your arrival – $50.00 non-refundable booking fee is forfeited.
•Within 28 days of your arrival the deposit & non-refundable booking fee is forfeited in full.
•14 days before your arrival your full payment is forfeited.

STANDARD TARIFF - CANCELLATIONS
Booking alterations or cancellations outside of Peak/School Holidays Seasons
• Up to 28 days prior to your arrival – $50.00 cancellation fee applies in every instance.
•Within 28 days of your arrival the deposit is forfeited in full. No deposit refund.
•Payment is due on arrival

WINTER CANCELLATIONS
Booking Alterations or Cancellations for travel dates in May, June, July, August, September (excluding School Holidays & Long Weekends)
•Deposit to be paid at time of booking
•Up to 7 days prior to your arrival – Free cancellation.
•Within 7 days of your arrival the deposit is forfeited in full. No deposit refund.

 

STAY 3 PAY 2 / STAY 4 PAY 3 / KIDS STAY FREE / CABIN FEVER / CINEFEST OZ TARIFF
•28 days prior to your arrival – $50.00 cancellation fee applies in every instance.
•Within 28 days of your arrival the deposit is forfeited in full. No deposit refund.
•Selected Accommodation only
•Minimum night’s stay apply
•This offer is subject to availability and not available in conjunction with any other offer or discount
•New Bookings only

EARLY BIRD SPECIAL / LAST MINUTE SPECIAL / NON-REFUNDABLE TARIFF
•Full payment on booking
No refunds or changes to bookings are accepted
•Selected Accommodation only
•Minimum night’s stay apply
•This offer is subject to availability and not available in conjunction with any other offer or discount
•New Bookings only