For peak/mid periods a non-refundable booking fee is required (at time of booking), which
is credited towards your total tariff on arrival.
A booking cannot be confirmed until a deposit is received and receipted. Once a booking is confirmed a contract exists with Mandalay Holiday Resort and Tourist Park and you accept the terms and conditions of this booking.
Booking Alterations or Cancellations in Peak Season (Dec/Jan and Easter School Holidays) must be made more than 60 days prior to your arrival. If a booking alteration or cancellation is made within 60 days of your arrival the deposit is forfeited in full. No deposit refund.
If a booking is cancelled within the last 14 days of an arrival you will be liable to pay the full booking tariff owing.
Booking alterations or cancellations outside of Peak Periods must be made more than 28 days prior to your arrival.
If a booking alteration or cancellation is made within 28 days of your arrival the deposit is forfeited in full.Nodeposit refund.
A cancellation fee of $50 applies in every instance.
Your booking is for a set time and, once confirmed, any change will result in liability for payment of the whole of the time booked unless you have cancelled in accordance with this policy.
Please check your holiday dates carefully. Cancellations must be made in writing.
We strongly advise travel insurance for all your holiday bookings to meet your personal requirements in respect to personal injury, illness, employment changes or weather conditions.
Website Cancellation Policy
Full Payment is required on all online bookings.
If more than 30 days notice is given for a reservation cancellation, guests will be refunded their payment less an $AUD50.00 cancellation fee for each reservation (multiple reservations attract a cancellation fee per accommodation/site reserved).
If a reservation is cancelled or altered within 10-30 days of arrival, a refund of 50% of the payment will be refunded to the credit card provided at the time of booking.
If less than 10 days notice is given for a cancellation or alteration, no refunds or credit will be given.
Peak Season Cancellations
Booking Alterations or Cancellations in Peak Season must be made more than 60 days prior to your arrival.
If less than 60 days notice is given for a cancellation or alteration, no refunds or credit will be given.